We're here to help
Need help with JoSo? Get in touch and we'll do our best to help.
Contact us
Email us with a description of the issue and, where useful, your iPhone/iOS version, Apple Watch model/watchOS version and the JoSo feature involved.
Common support areas
Apple Health & sleep
JoSo can display supported activity and sleep information when you choose to connect Apple Health and grant the relevant permissions. If information is missing, check JoSo's Health permissions in iOS and confirm that the data is available in Apple Health.
Health Hub & private health
Daily check-ins, habits, symptoms and journal entries are optional. Cycle and Injection Tracking are separate optional tools. Supported private-health features can use Face ID or device authentication for additional privacy.
Plan & Prep and Workout
Plan & Prep can be used alongside the normal food diary, and Workout is optional. You do not need to use either feature to continue using JoSo for everyday food and calorie tracking.
Data recovery
JoSo's personal tracking records are primarily stored locally on your device. We cannot access or recover those records from a JoSo cloud account.
If you have exported a JoSo backup, use the app's supported import/restore functionality to restore supported data. Avoid deleting the app if you need to preserve local data and do not have a usable backup.